{"id":15,"date":"2026-06-06T16:21:06","date_gmt":"2026-06-06T16:21:06","guid":{"rendered":"https:\/\/soulgoodstuff.com\/?page_id=15"},"modified":"2026-06-06T16:45:06","modified_gmt":"2026-06-06T16:45:06","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/soulgoodstuff.com\/?page_id=15","title":{"rendered":"SHIPPING POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7db32 e-flex e-con-boxed e-con e-parent\" data-id=\"dc7db32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e30a6 elementor-widget elementor-widget-heading\" data-id=\"a3e30a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SHIPPING POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d6a197 e-flex e-con-boxed e-con e-parent\" data-id=\"3d6a197\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22d06c8 elementor-widget elementor-widget-text-editor\" data-id=\"22d06c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold\">Shipping Policy<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Effective Date:<\/strong> JUN 06. 2026 <strong>Website:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.soulgoodstuff.com\">www.soulgoodstuff.com<\/a> <strong>Company:<\/strong> WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong <strong>Contact:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a><\/p><hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">1. Shipping Coverage<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We ship our products across Spain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">2. Processing and Delivery Times<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Estimated delivery times vary by location:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Spain:<\/strong> 2\u20133 business days<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>European Union:<\/strong> 3\u20136 business days<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">3. Shipping Costs<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We offer:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Free shipping on selected products or promotional items<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Standard shipping fees for all other items, communicated during or after checkout depending on your location and product type<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">4. Order Tracking<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">5. Returns and Exchanges<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you wish to return a product, please contact us first at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a> with your order number to initiate the return process. We will provide you with the appropriate return instructions and address.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In compliance with EU consumer protection law (Directive 2011\/83\/EU), customers located in the European Union are entitled to a 14-day right of withdrawal. For EU customers, we will cover international return shipping costs or provide a prepaid return label upon request.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Return conditions:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Please contact us before shipping any return<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">We recommend using a trackable shipping method or shipping insurance, especially for higher-value items<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">We are not responsible for items lost or damaged in return transit if sent without prior authorization<\/li><\/ul><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">6. Delivery Issues or Delays<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a> for assistance.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">7. Damaged or Incorrect Items<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate after reviewing the case.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-454c2b02 e-flex e-con-boxed e-con e-parent\" data-id=\"454c2b02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-575d3d7a e-con-full e-flex e-con e-child\" data-id=\"575d3d7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b138387 elementor-widget elementor-widget-image\" data-id=\"5b138387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1024x572.webp\" class=\"attachment-large size-large wp-image-32\" alt=\"\" srcset=\"https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1024x572.webp 1024w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-300x167.webp 300w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-768x429.webp 768w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1536x857.webp 1536w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-2048x1143.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203a45e3 elementor-widget elementor-widget-text-editor\" data-id=\"203a45e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We provide a trusted and user-friendly online shopping experience, bringing practical products into everyday life.<\/p><p><strong>EASY PEASY GROUP LIMITED\u00a0<\/strong><\/p><p><strong>FLAT\/RM A 15\/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road,\u00a0<\/strong><\/p><p><strong>Kwai Chung, Hong Kong<\/strong><\/p><p><strong>\u00a92026 info@soulgoodstuff.com &#8211; All rights reserved<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12d206f1 e-con-full e-flex e-con e-child\" data-id=\"12d206f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26a0ac9a elementor-widget elementor-widget-heading\" data-id=\"26a0ac9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c89320 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"21c89320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home Page<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=14\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=16\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookie Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=13\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms &amp; Condition<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=18\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a2265d0 e-con-full e-flex e-con e-child\" data-id=\"7a2265d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57c9bae1 elementor-widget elementor-widget-heading\" data-id=\"57c9bae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-616bc363 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"616bc363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=15\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=17\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=19\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">About Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SHIPPING POLICY Shipping Policy Effective Date: JUN 06. 2026 Website: www.soulgoodstuff.com Company: WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong Contact: info@soulgoodstuff.com 1. Shipping Coverage We ship our products across Spain and all EU countries. Orders can be delivered to a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15"}],"version-history":[{"count":4,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":52,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/15\/revisions\/52"}],"wp:attachment":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}