{"id":17,"date":"2026-06-06T16:21:36","date_gmt":"2026-06-06T16:21:36","guid":{"rendered":"https:\/\/soulgoodstuff.com\/?page_id=17"},"modified":"2026-06-06T16:48:51","modified_gmt":"2026-06-06T16:48:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/soulgoodstuff.com\/?page_id=17","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c95f88d e-flex e-con-boxed e-con e-parent\" data-id=\"c95f88d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa9cb3a elementor-widget elementor-widget-heading\" data-id=\"aa9cb3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3a340f e-flex e-con-boxed e-con e-parent\" data-id=\"d3a340f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e025a85 elementor-widget elementor-widget-text-editor\" data-id=\"e025a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.375rem] font-bold\">Refund Policy<\/h2><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Effective Date:<\/strong> JUN 06, 2026 <strong>Website:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"http:\/\/www.soulgoodstuff.com\">www.soulgoodstuff.com<\/a> <strong>Company:<\/strong> WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong <strong>Contact:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a><\/p><hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">1. Return Period<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In accordance with EU Directive 2011\/83\/EU, you have the right to withdraw from your purchase and return your product within 14 days from the date of delivery, without giving any reason. This right applies to all products, including those purchased at a discounted or sale price.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">2. Conditions for Eligibility<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To be eligible for a return:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The item must be unused and in the same condition as when you received it<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">The product must be returned in its original packaging<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">You must include a receipt or proof of purchase<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Please do not send your purchase back to the manufacturer.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">3. Non-Returnable Items<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Certain types of products cannot be returned, including:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Intimate or sanitary items<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Hazardous materials, flammable liquids or gases<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Items that have been assembled, installed, or used in a way that prevents resale<\/li><\/ul><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">4. Partial Refunds<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">In some cases, only partial refunds may be granted:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any item not in its original condition, damaged, or missing parts not due to our error<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any item returned more than 30 days after delivery<\/li><\/ul><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">5. Refund Processing<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">6. Late or Missing Refunds<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you haven&#8217;t received your refund:<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">First, check your bank account again<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Then contact your credit card company (if applicable)<\/li><li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Then contact your bank \u2013 there is often a processing delay<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you&#8217;ve completed all the steps above and still haven&#8217;t received your refund, contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a><\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">7. Sale Items<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">All products are eligible for return and refund within the 14-day withdrawal period, regardless of whether they were purchased at full price or at a discounted\/sale price, in compliance with EU consumer protection law (Directive 2011\/83\/EU).<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">8. Exchanges<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a> and include your order number and a description of the issue.<\/p><h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">9. Return Process<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To initiate a return, please contact us first at <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:info@soulgoodstuff.com\">info@soulgoodstuff.com<\/a> with your order number. We will provide you with return instructions. For customers located in the European Union, we will cover international return shipping costs or provide a prepaid return label upon request, in compliance with EU consumer protection regulations. We recommend using a trackable shipping service. We are not responsible for items lost in transit if sent without prior<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d8f27ac e-flex e-con-boxed e-con e-parent\" data-id=\"4d8f27ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-629d93d1 e-con-full e-flex e-con e-child\" data-id=\"629d93d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5703aecd elementor-widget elementor-widget-image\" data-id=\"5703aecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1024x572.webp\" class=\"attachment-large size-large wp-image-32\" alt=\"\" srcset=\"https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1024x572.webp 1024w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-300x167.webp 300w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-768x429.webp 768w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-1536x857.webp 1536w, https:\/\/soulgoodstuff.com\/wp-content\/uploads\/2026\/06\/logosoul-2048x1143.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12bde12a elementor-widget elementor-widget-text-editor\" data-id=\"12bde12a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We provide a trusted and user-friendly online shopping experience, bringing practical products into everyday life.<\/p><p><strong>EASY PEASY GROUP LIMITED\u00a0<\/strong><\/p><p><strong>FLAT\/RM A 15\/F Goldfield Industrial Building, 144 to 150 Tai Lin Pai Road,\u00a0<\/strong><\/p><p><strong>Kwai Chung, Hong Kong<\/strong><\/p><p><strong>\u00a92026 info@soulgoodstuff.com &#8211; All rights reserved<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-215a494c e-con-full e-flex e-con e-child\" data-id=\"215a494c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7397f0 elementor-widget elementor-widget-heading\" data-id=\"b7397f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dceabb2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7dceabb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home Page<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=14\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=16\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Cookie Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=13\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms &amp; Condition<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=18\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contact Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6025d65f e-con-full e-flex e-con e-child\" data-id=\"6025d65f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54c10e64 elementor-widget elementor-widget-heading\" data-id=\"54c10e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7987beb2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7987beb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=15\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=17\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/soulgoodstuff.com\/?page_id=19\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">About Us<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Refund Policy Effective Date: JUN 06, 2026 Website: www.soulgoodstuff.com Company: WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong Contact: info@soulgoodstuff.com 1. Return Period In accordance with EU Directive 2011\/83\/EU, you have the right to withdraw from your purchase and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":4,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":60,"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/60"}],"wp:attachment":[{"href":"https:\/\/soulgoodstuff.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}