Shipping Policy

Effective Date: JUN 06. 2026 Website: www.soulgoodstuff.com Company: WHATECH MOBILE CO., LIMITED Huanbin Lin Room 505, 5th Floor, Beverley Commercial Centre 87-105 Chatham Road South Tsim Sha Tsui, Hong Kong Contact: info@soulgoodstuff.com

1. Shipping Coverage

We ship our products across Spain and all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• Spain: 2–3 business days
• European Union: 3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods.

We offer:

• Free shipping on selected products or promotional items
• Standard shipping fees for all other items, communicated during or after checkout depending on your location and product type

Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.

5. Returns and Exchanges

If you wish to return a product, please contact us first at info@soulgoodstuff.com with your order number to initiate the return process. We will provide you with the appropriate return instructions and address.

In compliance with EU consumer protection law (Directive 2011/83/EU), customers located in the European Union are entitled to a 14-day right of withdrawal. For EU customers, we will cover international return shipping costs or provide a prepaid return label upon request.

Return conditions:

• Please contact us before shipping any return
• We recommend using a trackable shipping method or shipping insurance, especially for higher-value items
• We are not responsible for items lost or damaged in return transit if sent without prior authorization

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@soulgoodstuff.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund as appropriate after reviewing the case.